Return and Refunds
As explained in "General Terms and Conditions of Sale" the customer has the right to invoke the legal guarantee provided the Articles. 128 et seq. of the Consumer’s Code.
The delivered products are in accordance with the characteristics described in their respective pages and online techniques.
DecOnlineStore is liable to the consumer for any lack of conformity that exists at the time of delivery.
In the event that the goods is delivered with a lack of conformity, the consumer has the right to replacement of conformity goods, subject to timely notice to DecOnlineStore in the terms laid down in Articles 128 et seq. of the Consumer Code (Legislative Decree no. 206 of 6 September 2005 and subsequent amendments and supplements).
The aforementioned right is recognized to the consumer if the goods supplied have been used correctly, respecting its destination and the instructions supplied with the product purchased by the customer.
In particular, the above warranty does not apply to the good that defects in accordance with the consumer was aware at the time of conclusion of the contract or could not with the use of ordinary diligence.
In any case, the burden of proving the lack of conformity and the date of its manifestation is up to the customer.
DecOnlineStore disclaims any liability in the event of a malfunction of appliances or furniture included in those of the free installation. Buyers must apply directly to the assistance of the manufacturers, through this toll-free number in the warranty booklet that is inside of appliances. The Customer will be entitled to require repair or replacement of the Product, subject to the other rights provided by law in favor of the consumer. Legal Warranty is valid for a maximum period of 2 (two) years from delivery of the Product. Beyond this period, DecOnlineStore, therefore, cannot be liable for faults found by the consumer. In case of replacement or repair of the product, the terms of the guarantee given on the product resulting from the repair or replacement, are the same as the original product. Therefore, the total duration of the two-year legal guarantee, however, commence the delivery of the original product. To obtain warranty DecOnlineStore recommend to exhibit proof of purchase. Reference is made, in any case, for the regulation of the legal guarantee; the rules of the Consumer Code referred to in Articles 128 et seq.
In case of lack of conformity, DecOnlineStore shall, at no cost to the customer, the restoration of conformity by replacement.
If it does not result in a lack of compliance, pursuant to Legislative Decree n. 24/02, the customer will be charged for any costs of verification and the transport costs if incurred by DecOnlineStore
No damage may be required to DecOnlineStore for delays in replacement of products under warranty.
In cases where the application of safeguards providing for the return of the product, the product must be returned by the Client upon request to Return Authorization Number Direct to Customer () in the original packaging, complete in all its parts and should be avoided in all cases, the attachment of labels or tape directly on the original product packaging. The customer must write the authorization number on the parcel or parcels on which it returns.
An exception is the guarantee referred to in the preceding paragraph, the products sold under the "Delivery" from exhibitions or showrooms of the company Deco Mobili srl, since they fall into the category of well used, and with respect to which the lack of conformity is not aesthetic, pursuant to art. 134 of the Consumer Code the seller limits the duration of its liability (guarantee), pursuant to art. 132 paragraph 1 of the Consumer Code, for a period of time equal to one year.
The customer which is not consumer, as defined into the art. 3 of the Consumer Code, has the right to avail themselves of the legal guarantee provided for in the Civil Code. The Legal warranty above is valid for a maximum period of twelve (12) months from delivery of the Product. After that date, therefore, DecOnlineStore not be liable for faults found by the Client Consumer. To obtain Warranty recommend to exhibit proof of purchase.
If it turns out a flaw, defect, non-compliance with the order or whatever, only after removing the packaging, the customer must send a DecOnlineStore immediate information and photographic documentation by e-mail within 24 hours to the e-email .
Once we receive your return request, the Customer Service department of DecOnlineStore send the customer a written confirmation containing the "return authorization number", the address where to reship the package. The customer must write the authorization number on the parcel or parcels on which it returns.
The purchased goods must be returned at the headquarters of DecOnlineStore unused and intact in its original packaging, complete in all its parts (including packaging, documentation and accessories), within a period not exceeding 14 days working from receipt of goods. Verified the existence of the alleged defect, DecOnlineStore will send the defective part free of charge in the shortest possible time. The replacements will be made to the shipping address entered in the order.
The goods can be replaced for free if the transport document indicates the damage that is transcribed or the words "subject to acceptance" by specifying the reason.
Such damage or defects, apparent or suspected, must be reported at the time of discharge, indicating the type and extent, giving immediate information to DecOnlineStore by e-mail within 24 hours (at ).
In some cases, the time of reinstatement of the products may be similar to those indicated in the product production. The replacements will be made to the shipping address entered in the order.
Pursuant to and within the limits laid down in Legislative Decree n. 206/2005, as amended (the Consumer Code), the customer has the right, within 14 days of receipt of the goods required, to exercise the right of withdrawal.
The customer may not exercise the right of withdrawal for the "real confenzionati customized or clearly personalized" (eg, kitchens, living room walls of non-standard measures, etc..) Art. 59 of the Consumer Code, as amended by Legislative Decree n. 21 of 02.21.2014. The right of withdrawal can not be exercised also, of sealed goods which do not lend themselves to being returned for reasons of hygiene or related to the protection of health and have been unsealed after delivery (eg, mattresses, pillows, bedding items etc.).
To exercise the return the customer must submit, within the period referred to in Article. 25 of these General Terms and Conditions of Sale, communication via fax to number 080/4308091 or via e-mail to . Or by letter to the following addressed:
DECO MOBILI SRL, Via Mottola KM 2 Z.na Ind.le, 74015 Martina Franca (TA) - Italy
The return is subject to the following conditions:
1. The purchased goods must be returned at the headquarters of DecOnlineStore unused and intact in its original packaging complete in all its parts (including packaging and documentation and accessories), within a period not exceeding 14 days from receipt of goods.
2. The customer is responsible for the decrease in value resulting from the handling other than that necessary to establish the nature, characteristics and functioning of the asset
3. Transportation costs related to the return of the asset are charged to the customer.
4. Upon receipt of the request made, the Customer Service department of DecOnlineStore send the customer a written confirmation containing the Return Authorization number and the address where to reship the package. The customer must write the authorization number on the parcel or parcels that returns. The Customer must avoid to affix labels or adhesive tape on the original packaging of the product.
5. Law applies to product purchased in its entirety; It is not possible to exercise only on the withdrawal of the product purchased (eg: accessories, software, attachments, etc.).
6. Law does not apply to audiovisual products or to sealed computer software (including those attached to hardware) once opened.
7. Deliveries until the certificate of receipt in our warehouse is under the full responsibility of the customer. DecOnlineStore not responsible in any way for damage or theft / loss of goods returned by uninsured shipments or not tracked (eg, priority mail)
8. May not exercise the right to cancel customers who purchase with VAT.
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where DecOnlineStore finds:
1. The lack of external and / or internal packaging.
2. Absence of integral elements of the product (accessories, cables, manuals, parts, ...) or defect to the product itself.
3. Damage to the product due to causes other than its transport.
If the customer exercises the right of withdrawal in accordance with the provisions set out in these Conditions of Sale, DecOnlineStore reimburse all payments received from the customer, which may include delivery costs.
DecOnlineStore proceed to charge back through the same method used to pay for the order (except for the fact that Mark will be refunded by bank transfer) in the shortest time possible and in any event within fourteen days from the date on which DecOnlineStore is coming aware of the right of withdrawal, but not before receipt of the goods by the customer.
DecOnlineStore consequently reject any Product not packed or otherwise with conditions other than those specified above, as well as products for which have not been already paid in full by the Customer the costs of returning (eg. Shipment to the consignee).
Upon arrival at the warehouse, the product will be inspected for damage or tampering not caused by transport. If the packaging and / or packaging are damaged, will deduct from the refund due to a percentage not exceeding 10% of the same, as a contribution to the costs of restoration.
DecOnlineStore also reject any product in the case have not been observed in the manner and time stipulated in the Decree. 206 of September 6, 2005 and subsequent amendments and integrations, including Legislative Decree February 21, 2014, n. 21.
For further information about the right of withdrawal and to download the application form to the return process, click the following link Return Policy.